Sixteen of us stayed at the Banus Beach Apartments last weekend. After reading lots of negative reviews, we were all very nervous as to what we had booked! However, we were very pleasantly surprised. The apartments are hard to find, but …
Went away with 7 friends arrived at the apartments to be told they have cancelled our rooms, we have no email or phone call to let us know. Currently sitting outside on a bench trying to find alternative accommodation. Absolutely awful don’t book here, really unhelpful
Positives – great location, view from balcony was beautiful, bed was comfy and apartment spacious|| ||Negatives – apartment was very tired considering the price, not to mention the ridiculously poor customer service by rep Aaron. ||We were …
Me and my friends booked this apartment through booking.com 7 months in advance. We thought it seemed perfect. Less than a month before our trip they cancelled our apartment!!!! With no explanation. It has been an awful experience and I …
What a corrupt company, nothing less than fraudsters.||||Originally booked 2 apartments for us almost 12 months ago, 1 of which we cancelled as some people dropped out. They simply refused to answer any of my calls or emails to get the 50% deposit back||||After taking 50
Stayed with 3 other couples in this apartment. This apartment was in the centre of Marbella, perfect location. It was a clean, simple apartment, everything we needed whilst we partied. Pool was easy accessible. Kitchen fully equipped with fridge freezer and cooler etc. ||Would highly recommend for the price
Whilst the location of the apartment and our balcony had a wonderful view, the apartment rep was very unprofessional – he took our €300 (cash – there wasn’t an option to pay on card) security deposit and didn’t show up on check out day to …
The location of these apartments is fantastic so close to everything & stunning views overlooking the beach. The building is beautiful & the gardens. We stayed in a 2 bedroom, 2 bathroom. It was very clean & beds comfy. A drawer front was …
Location was amazing! Spacious apartments. Aaron seemed to be the only member staff and he was really good, helpful and easy to get hold of!.
1. Cockroaches 2. €50 late check-in fee for arriving at 9.07 is a bit excessive. 3. Aaron took and counted a €300 deposit, refused to give a receipt till pushed and said he would bring later, never did. 4. Not enough towels 5. Not enough toilet paper. 6. Only one set of keys available, Aaron promised to bring them, he never did. 8. Found out at the end of the trip that the previous occupiers had taken the spare keys, great for security that, surely the locks should have been changed! 9. Remember the €300 deposit with no receipt, Aaron said he only got €260… After arguing he relented and handed over the whole €300 deposit. Notice how all the 4/5 star reviews on Tripadvisor were done three weeks ago are just the same text translated into different languages, they all mention Aaron in the same place, even their fake reviews are easy to spot.
Banus Beach Apartments Marbella
Apartment needs to be taken care.. All the rest perfect…
Ten of us arrived at Banus beach apartments on the 3rd of October 2019, we had 3 apartments for all of us and I can honestly say not one of them was in an acceptable state to stay in. The bathroom sink in one was filled and blocked with grubby …
Luis Marie Guton
Ten of us arrived at Banus beach apartments on the 3rd of May 2019, we had 3 apartments for all of us and I can honestly say not one of them was in an acceptable state to stay in. The bathroom sink in one was filled and blocked with grubby …
Booked these apartments through hotels.com months in advance to arrive and be told that our booking had been cancelled. We received no communication from anyone to advise us of this in advance!! We were left stranded at the side of the road …
Comfortable beds and once found, location is perfect. Views are amazing!.
I stayed in Banus Beach Apartments early June with five friends for a 30th birthday. Upon arrival we were greeted by Aaron who requested we pay a 300 euro deposit. We were told this could not be paid by bank transfer as we had hoped, and …
Great location, but no TV, No coffee, No kitchen towel, someone tried to open the door at night to n us, not very secure, walk in with a key, anyone can make a copy of, I would suggest to take it off your list and help other be safe!
The location was amazing, looking out to Thr beach! Yet quiet in evenings..
Apartment was filthy and smelt horrendous. Looked nothing like the photos and hasn’t been updated in about 10 years. No toilet roll or towels. The fridge was absolutely disgusting and smelt like something had died in there. Only positive is the location everything else is vile..
We were planning on going here for a hen do. We read the reviews and saw how bad the actual reviews were and the real pictures, not the ones of the website.||We tried to cancel our booking as it said it was free cancellation. The hotel …
One star for location Rundown shabby apartment that wasn’t properly cleaned and not what was sold at all.Cockroach infested, they lived under bowls and cups with us for our stay. Not enough towels or even toilet roll . Aaron tried to charge us €50 for a late arrival for 7 minutes. Aaron asked for €300 deposit in cash which was counted but when checked out tried to argue he’d only received €260 and we were short €40. Bejewelled leopard.Wifi didn’t work at all.
Visited with friends, rented 3 apartments, first apartment we were missing a toaster along with poor cosmetics, a savage sewage smell from bathroom, balcony door didnt lock and money was stolen from the room, in the second room, someone …
The apartment was spacious, overlooking the beach, would definitely recommend, Juan was amazing he was so friendly accommodating, he let us have access to the pool even though it was out of season , we appreciated the cool down!
The location and view was amazing.
The experience wasn’t great to be honest. The apartment is very well located but the amenities are not that great. The swimming pool wasn’t accessible which was a huge disappointment. There were not enough towels in the apartment for 4 people. The parking is expensive ( 20 euros per day).
Amazingly poorly equipped. £215 per night but no wine glasses, bread board, bread knife, bottle opener or corkscrew. Obviously I complained but only the bottle opener/corkscrew was delivered. There is no Reception only a mobile telephone …
Great 3 night stay with family . Had two apartments. Large corner balcony apartment with lovely view to the sea . And the other a ground floor apartment . Beds were really comfortable ,everything clean . Beside restaurants . Sam was …
Beautiful apartments with amazing beach views
Address Avenida Jose Banus Gray D’Albion, 29660 Marbella, Málaga
Telephone +34 673 50 36 23