Everything about this beautiful Andalusian style building was fantastic. Great dinner services, HUGE rooms, with sea views and balconies. Loads of chill out spaces to read and unwind or catch up on a movie. The Buddha Idol in the lobby is completely out of sorts for the period, most of the other fixtures and fittings do compliment the Andalusian Architecture. On top of that all the amenities of the Puerto Banus resort are practically on your doorstep including the Bay which is a 10 minute scenic walk. All I can say it was great place to stay:)
Brilliant Hotel. Lovely bedrooms, restaurant food was varied and plenty of choice. The waiters were very attentive and friendly. Great pool area. We are certainly going to return again.Good location for the beach and the Town center for great shopping. Plenty of Bars and restaurants around.
Just got back from a 2 week stay at this hotel well first impressions great reception area clean and all new. Cannot say the same of the rooms we payed and booked for a double room with pool view we were told we had been upgraded to a …
I have stayed at this hotel twice before and it was excellent, this time on my third visit, I am very disappointed. The manager who looks after the evening tea for the exterior part of the restaurant is unbelievably rude. He approached me and my girlfriend and spoke to us really rude. He questioned why we are sat on a for seater table, when I got sat there by one of his members of staff, when I told him that he got very argumentative and we got treated like peasants, disgusted with this hotel and the service. He’s meant to treat us with respect, instead just shouted at us in front of everyone. Really loud in the night when trying to get to sleep. In the morning the cleaners let the door slam (they use for a cupboard or whatever) repeatedly slammed, this is early hours of the morning on the fifth floor and the slamming noise of that door is extremely loud. No music round the pool area so rather boring and a lot of other people seem to comment on this but nothing ever happens about it. I am here for 14 nights and can’t wait for it be over.
I stayed here for a week in February 2019, and even though I booked three months in advance, I was surprised at how affordable this hotel, which looked so great in the pictures, was. The location is also ideal.||||When entering the first …
Good but you need to pay for the real experience. The room + breakfast option is fine for a few nights. The waiters in the restaurant we’re very attentive but the food was a bit less spectacular as we thought after seeing the luxury of the entrance. Same goes for the rooms, you need to pay extra for a better view. The pool was great, sometimes not enough chairs but only during peak times. The looks of the hotel are really good and you get to taste the rich life. Pretty decent experience, not bad but not fantastic either (if you have the simplest package). Besides that, everything was clean and it’s really easy to get to the harbor by a underground passage, just a 5-10 minute walk.
Very friendly staff. Clean. Lovely pool. This is only first day but it does seem rather nice.
I came to this hotel on a girls holiday, location was perfect, the breakfast was nice, the rooms were spacious, The pool was nice and the lobby was spacious. The cleanliness of the hotel was very good. Although there were not enough sun …
This is a nice hotel that is badly managed, I have no complaints about the staff as they work extremely hard, were always polite and happy, but the management need to control behaviour for the sake of other guests. |I would never return to …
Hotel is very contemporary in style in reception area. But room was rather noisy from entertainment late at night. Disappointing for a 4 star. No facilities in the room for tea or coffee making. They expected us to pay 3.60 euro for the …
Nice hotel, friendly staff and not far from Puerto banus. The food is excellent and each room comes with its own balcony. Bar service round the pool can be a bit slow in peak season but staff are very helpful and nice.
Beautiful hotel! Food is fantastic and staff are all extremely friendly. Only down side is the bedrooms have 2 single beds together instead of a double bed.
This was a short trip with friends for a relaxing break. The hotel itself is quite nice: lovely lobby, decent rooms with very comfortable beds and generally well kept. The pool was adequate but felt slightly small for the size of the hotel, …
Lovely hotel great location, great breakfast Comfortable beds, nice atmosphere good service pretty much perfect. Would highly recommend
We had a 10 day holiday here and thoroughly enjoyed it.We were staying Bed and Breakfast on a Privilege package.|The hotel is spacious,modern and within reasonable walking distance of the beach and Puerto Banus centre.|We found the food in …
Good hotel with attentive staff. Pool area too small for the number of guests and not enough loungers. Although near the motorway it’s quiet once the doors are shut. Breakfast buffet there is a lot to choose from. Local to everything in Puerto banus
Had a fabulous 5 day stay here , we arrived minus our luggage and my wheel chair due to BA so as you can imagine I wasn’t feeling hopeful but the young man on reception was amazing fetching us dressing gowns slippers and wheelchair and …
Stayed here in October for 1 week and couldn’t really fault the hotel,we never ate at the hotel so can’t comment on the food,staff were all friendly and helpful,rooms were cleaned daily and the area around the hotel was great fir bars and …
Guest experience team have done a fantastic job. Food, service, and cleaning all 5 star+ keep up the great work , regards Liam from Australia
Great setting , spacious lobby and restaurant.
Start w the positives – great location, reasonably priced, and renovated clean rooms Negatives – you have to pay an extra Euro3.60 per day to rent the in-room safe (WTF). This isn’t explained anywhere until you check in Need to put a Euro …
Nice quick and good value for money
This hotel restaurant served me raw chicken, gave me food poisoning and then tried to deny that a chef would undercook chicken. I showed the waiter, reception and management and when I got food poisoning a day later they did nothing but say no one else had made a claim of food poisoning. All of this was documented and shown to the staff at the time and then afterwards they acted like it didn’t happen. Not to mention that I was 30 weeks pregnant too. Would never go back, total disregard for the guests and the management customer service levels in such an incident was very unprofessional and unsympathetic considering I was ill for 7 days afterwards.
good for couples did have noisy people next door but sorted straight away
I have just returned from a 10 day stay at this hotel and can wholeheartedly recommend it. We had a 4th floor room overlooking the pool – fantastic. I had read reports of road noise etc but can honestly say that the rooms have two sets of …
Good location to the port/marbella. Room was nice apart from the air con smelt slightly and one day it leaked water all over the floor and they had to come and fix it. Were given a twin room even though we booked a double
Lovely hotel. Clean room – with excellent view. Food was of a high standard and the breakfast and evening meal had lots of different options. 5 min walk to the beach and a casino on sight and good evening entertainment, meant lots to do. Definitely will return!
We booked this hotel believing it was an upmarket fun place to stay. However, you’d need to be over 80 to have fun here. The entertainment is for oldies and you cannot have any fun around the pool unless you class knitting and reading as …
Wow… visited out of season but really enjoyed every element. The weather was good enough for bikinis but the pool too cold to swim.. if U jump in make sure u can touch the bottom of the pool … or there is someone yo save u as U clamp up and sink… freezing.. saw a few tipsy visitors suffer without help of a lifeguard.. no need really as not that deep but when it’s that cold U should be careful. Anyway……. we had a great time.. nothing was too big an ask.. staff are 7* premium… reception, waiting bar and breakfast… an fab… didn’t do dinner here but no doubt it rocked !! Will return 200%
The hotel is excellently situated for Porto Buenos and the beach.|The hotel is spotlessly clean and the staff are extremely friendly and helpful |We took the full board package and were delighted with the selection and quality of food on offer.|I would highly recommend this hotel as our stay was marvellous.
Address Urb. Nueva Andalucía, s/n, 29660 Marbella, Málaga
Telephone +34 952 81 20 00