Just returned from a weekend stay in this beautiful hotel with my wife for our 10 year wedding anniversary. Cannot thank all the staff and the hotel enough for the fabulous weekend we had. The room was spacious and cleaned daily, the beds in the room were the most comfortable beds I’ve slept on in a hotel. The pool parties were amazing and the food from the restaurant was excellent. The hotel is kept spotless clean. We will definitely be returning to this hotel again.
1st rule, order a starter. The main isn’t going to fill you up. Very tasty food. Tempura prawns and the sauce is a winner. Pasta is well done. Not greasy. Price is okay. Decor is amazing. The restaurant and pool club is a part of a hotel so expected to be quite luxurious
If customer service is important to you, I would steer well clear of this hotel. The reservations department have taken over two weeks to reply to a simple request and when they have eventually responded they are not willing to help. Unfortunately we have already paid or I would be booking somewhere that values their customers.
The room was a good size for the 2 of us we had 2 double beds and 2 sinks in the bathroom so we was not cramped getting ready, the cleaners where lovely and …
The pool parties were really good. Room was very nice and clean. Cleaners were lovely and understanding when you wanted to stay in bed, they came back later on …
Enjoyed a lovely meal here with family & friends. The service is good and the food is very good.
Great hotel to stay with friends or as a young couple. Loads going on in the hotel itself and at the pool, rooms really nice and modern, staff all great and if going out of the hotel its not too far from bars and restaurant areas. Recommend …
Fabulous, great friendly staff, spacious rooms. Fantastic location.
Staff are really really friendly the parties are well organised the food is very good however the rooms are not so great… We had an apartment and half the stuff was all broken! One of the rooms had no lights the whole stay and when we complained we was informed there was nothing they could do! Safes all on low battery, all toilet doors either broken or not working, moving toilet, leaking shower, broken alarm system hanging of wall & ants all over in the kitchen and bathroom…. In short If you are here to party for a short stay it’s obviously great however don’t expect great rooms as the hotel clearly needs ALLOT of work
It was very clean and managed very well. I was very impressed with all the staff..
Unreal. Stayed here for the bank holiday, staff were friendly, polite and extremely helpful in every aspect. Would highly recommend. For a party hotel the rooms and toilets were very well kept. My friend got the jacuzzi suite which was very impressive, amazing outdoor bit large enough for an after party.
I’ve given 2 Stars based on the apartment standard. I do want to praise the staff in the hotel. They were very friendly, attentive and welcoming. HOWEVER coming back to the hotel- the bathroom had ants crawling everywhere, toilet seat was broken and bathroom wasn’t cleaned properly. Secondly one of the rooms light didn’t work, the plug sockets were not powerful enough to even charge our phones and the beds were not of the standard we expected.
Beautiful room nice and clean but the staff are absolutely disgraceful rude and speak to you like dirt.|| No where to sit and relax ||Charged €5 for a glass of ice ||£15 for a bowl of chips ||On check out at 12 you are immediately evicted …
So I booked 2x apartments for 12 ladies. It was my friends hen party and thought it would be an all adult lively hotel. Well we was very wrong. Constantly being told to turn music off in the day and night. Security would knock on the door …
Went for a drink, good service from staff but very tacky ambience…
Pretentious, way over priced, did not enjoy
Brilliant holiday all round. 100 percent would stay at sisu again as you also get free entry to all the pool party’s and makes it worth it otherwise it was 100 euro entry on the bank holiday if your not staying there. Food is 10/10. The …
6 of us shared a 3 bed apartment which had plenty of room and was very nice. Staff were friendly and extremely helpful. Would highly recommend this hotel if you’re looking for a lively place to stay whilst in Marbella
Apartment clean and spacious. Everything over priced and certainly not value for money. Security staff around the pool party are very rude how they speak to you. I would book into another hotel where staff treat you with respect and the hotel gives you value for money.
I had previously attended Sisu as a non resident to go to a pool party & having been impressed, we decided to stay there on our annual trip to Marbella this year. Genuinely could not relate to the negative reviews on here at all! All of …
Great hotel, even better service. Definitely come back here again.
As soon as we arrived I got the feeling that the staff were unfriendly and by the end I was actually shocked how rude, unhelpful and aggressive they were. We bought a drinks package and the waiter poured the drinks which were ridiculously …
Claudia is amazing our waitress she was so attentive whenever we wanted a drink or food .. it’s very busy but she was so attentive! There was 3 of us and we still had to buy more drinks with the minimum spread. I
Come for the Craig David pool party. Not impressed one bit paid for VIP told to turn up at 11am werent allowed in until 12.20. So an hour and bit of waiting finally taken to a bed which is pre chosen and tiny!! Oh and been warned service charge isn’t included so keep extra cash! One positive was the staff were really nice trying to calm the situation
Came as a big group, we had apartments they are huge & have everything you need. Beds comfy etc. The security are knocking if you so much as laugh loudly they are on it! ||||We didn’t eat here but had reasonable & nice breakfast at the …
Just returned from 7 days in this hotel, 11 of us on my hen party, rooms ok but ridiculous to put 4 women in one room, no storage, no space, balcony set only for 2, impossible for 4 women to get ready with 1 full length mirror and a very …
The Hotel is clean and very modern, the rooms are lovely and spacious and the bathroom clean with nice toiletries and towels. The cleaners were very friendly and appeared to do anything to help you out. The hotel itself is lovely. Food is …
Favouritism Parker always late||||A friend of ours booked this hotel for a 30th birthday mini break, 4 night stay. I looked at the reviews and thought ohh Jesus, where are we staying, but it really wasn’t that bad. ||||The good bits:||Rooms …
Booked an apartment for 6 for my 40th had a brilliant time the staff were class!! Place was awesome, really secure, clean and 5 star service. Went to the sisu pool party were we enjoyed a day being looked after on the balcony VIP BOOTH couldn’t recommend it more!!!
Staff were friednly and our bed guy was so attentive all day, nothing was too much trouble! We tipped him seperately. Bed was reasonable and we drunk proseco so managed to get quite a lot for our money. Atmosphere was fun, lots of nice …
The staff’s attitude was appalling, on check-in (which took one hour) we were charged 900 Euro holding deposit for the ‘mini-bars’ fridges with juice and a couple of chocolate bars, even though the hotel website states – Groups ‘When …
Attending DJ EZ and the atmosphere is great. Staff are attentive and friendly. Lovely place x
Perfect place to celebrate occasions as well as Party and have fun
Hotel was really nice, great location staff were brilliant I would recommend this hotel!
On arrival we was told we had to pay an unexpected €300 deposit, when we handed over the cash the woman then told us it was €300 on card or €600 in cash, we had to pay on card which was our money for emergency’s. We then was told we had …
Only visited Sisu for the kisstory pool party and didn’t stay in the hotel. Pool area is beautiful but the beds are crammed in. It is expensive, but no more than expected and the staff are really attentive; they were good in reminding us to …
My daughter booked a holiday and paid in full through booking.com|In betweeen booking and travel her card expired and she contacted booking.com and they explained this would all be ok|Upon checking in at your hotel you asked for a copy of …
The hotel and facilities are nice and stylish but the drinks are terribly over-priced and it’s ridiculous that you can’t even bring your own bottle of water to the pool. I suppose it’s to be expected in Marbella but I’ve stayed in other …
I don’t normally write reviews but this place by far has been the worst hotel I have ever stayed out.||||Front desk hotel staff needs orientation in dealing with hotel guests, insensitive and unprofessional. ..restaurant service and …
it’s Puerto Banus so nothing is cheap. Sisu has great deals especially for ladies so worth a visit and great vibe
Telephone 952 90 61 05